11 Dec A third of broadband users 'not receiving providers estimated speeds’
Slow broadband can be a huge frustration whether at home or at work and is something we’ve all experienced at one time or another.
A recent survey has shown that almost a third of internet users in the UK are not benefitting from the broadband speeds advertised to them. As a statistic this seems shockingly high but there are a number of reasons why customers may not be receiving the speeds promised to them.
Broadband speed issues
Sometimes broadband services are affected by electrical interference, if this is the case it can sometimes be helped by fitting additional filters to your telephone sockets. Time of day can also make a difference. You may experience slower speeds at peak times when lots of people are online, afternoons and evening are usually the busiest.
Another possibility is that your provider has cut your speed because you have breached their fair usage policy. If this has happened to you it is worth exploring how this has happened, there may be something simple you can do to cut down your usage.
In some cases advertised speeds are headline speeds or maximum speeds, this may be misleading but as always with any contract you sign up to it is a case of checking the small print.
Part of the problem for consumers lies in understanding the broadband speed they are receiving, what they should expect and when it appears slow where the fault may lie.
Anyone can check their broadband speed and if you believe you aren’t getting the service you’ve been promised carrying out a speed check is straightforward and gives you the information you need.
Occasional drops in speed are something that most of us are prepared to tolerate but if believe you are consistently experiencing lower speeds than you have signed up for then that is something you shouldn’t have to put up with. Checking your speed regularly will help with understanding if there is a problem that needs addressing.