We manage tens of thousands of connections across all the main UK networks, you are guaranteed the best deal on the best network for your business.
We have the strongest relationships with all business mobile network providers, and it’s these key partnerships which give us the flexibility to offer such a wide range of business mobile phone packages.
Our extensive product knowledge puts us in a strong position to give you impartial, expert advice on which business mobile phone solutions work best for your organisation, based on your wants and needs.
Pescado have also developed a structured account review process for all customers. Although mobile network billing is online and available, Pescado’s formal account reviews allow your management teams to quickly see what their business mobile users are doing at any stage.
You may think that working with Pescado rather than going direct to the network will mean you pay more for your connections, Pescado manage over 42,000 mobile connections we have fantastic agreements with the networks ensuring we will always give you the best commercial and technical solution for your business.
Just as importantly we will give you choice, not just in terms of great advice on tariffs that will suit your business and usage profile but vitally in terms of network. Connecting users on EE, O2 & Vodafone ensures we can recommend the right solution based on your business needs and your users locations, we can even split your users across networks for voice and data or coverage requirements.
Equally Pescado are a very agile business, the lack of layers of management and bureaucracy ensure we are very quick to respond to our customers’ needs. We pride ourselves on delivering a friendly, informative service by getting to know you and your business. Pescado have our own support teams backed up by the huge support engines at the networks.
Having a dedicated Account Manager and named Support staff, who take ownership of the service levels we deliver ensures that you are able to get on with running your business.
Just as importantly a good broker will give you choice, not just in terms of great advice on tariffs that will suit your business and usage profile but vitally in terms of network. Why be forced down one route because that is the only thing in the network’s portfolio? What happens when the CEO cannot get coverage at home on your chosen network and the Chairman wants a bespoke package on yet another network. Notwithstanding the time savings, choice is vital and nine times out of ten it will be at far better value than that offered by the network direct.
The perception that a broker, as an addition to the buying chain adds cost is just that, a perception. The truth is quite different. Not only can a good broker use their buying power to negotiate keen deals they are not encumbered with running giant service and sales departments with all the associated costs. They are not paying for huge marketing budgets or working to a profit target set by city expectations to prop up their share price.
Always high on the requirement list is Service levels. Again this is about choice. The choice between being a very small fish in the networks huge ocean. Being reliant on a service from a faceless call centre with an ever-changing roster of Account Managers, Support teams and time spent in call queues hoping to get a simple answer to a straightforward question. Or you could choose to deal with an organisation who are personal, who know you and your business, who really care and are also backed up by a huge support engine at the networks they represent given the thousands of connections they manage. Having a dedicated Account Manager, named Support staff, clear and observed service levels that suit you as a customer are vital enabling you to get on with running your business. From the MD down the size and scale of a Broker, even the large ones, mean you as a customer matter and everyone in the organisation will care.
Technology support with a human touch
Dedicated Account Manager
All of our customers have a dedicated account manager. This will always be the case whether you use Pescado for one service or for six
”Food Alert is a leading food and health and safety company competing in the highly demanding hospitality market. Our clients expect leading edge, flexible and customisable solutions to move their business forward. In today’s fast paced environment this in turn means that our service has to be adaptable, mobile and internet based. Most importantly a service that clients can rely on. Effective trusted communications are the backbone of our success. Pescado have been our communications partner for over 10 years. They have been pro-active in ensuring that we take advantage of the latest tech and services but at the most cost effective, value for money price. Simon Smith, our account manager is not only available 24/7 but also ensures that there are regular reviews. These highlight areas where we can save money or improve the service that we can offer our clients. A great partner to have on our team.”
”We have been using Pescado since 2014 when they were first entering the NI market. Was a bit wary of the account being handled from the mainland at first but it has worked out very well. There is always a local point of contact as well as the backup from the main office in UK. Any queries and issues are sorted without delay. We started off with 65 connections and added another 35 in 2016. They have always routed us through whatever mobile provider was offering the best package suited to our needs at a very keen price.”
”I have had the pleasure of being a Pescado customer for over 7 years, and have not found a reason to leave. Any issues or enquiries are dealt with in friendly, professional manner and always providing an excellent customer experience. Every staff member is always ready to go the extra mile to make sure that we receive the best service possible, not only though actions but also through recommendations for new ideas and services that have helped me bring a great experience to my staff and end-users. Simon Smith has been a huge asset during a recent division sale and during a recent new business project. Any requests for new services, additions or anything else I could think of have been actioned promptly and correctly so that we have been able to keep these projects moving forwards and he has made a point to suggesting alternate route or ideas that have provided added value to the services we have”
”Pescado took over our mobile contract in 2017 and since then, I have to say that it has been a breath of fresh air. This company understands proactive Customer Service. We receive Monthly Account reviews and regular meetings with our Account Manager to track and resolve any overspend issues swiftly. Pescado delivers the premium level of service they promised when they acquired the Contract”
”I would like to comment on how very pleased we were in the way Lucy and all the team handled our process when joining Vodafone through Pescado, The whole task was hassle free and very easy, Jonathan and Lucy were the two people we were in contact with through this process and they both were very helpful and organised. On behalf of Stag TIC Limited I would like to thank these guys in particular but the whole team for their help and look forward a promising relationship between Stag TIC and Pescado.”
”Both Liam O'Brien and Dean Lord have been extremely helpful during the set-up of our new business account and have both gone above and beyond on various occasions to ensure that myself and my team are as happy and as comfortable as possible. We're extremely happy to continue putting our telephone needs in Pescado's capable hands”
”I just wanted to leave some feedback re: Peter Cliffe and the service we have received from him during our change over to Pescado. Peter has been excellent when dealing with ourselves, from the first point of contact, ensuring that we got the right deal for our company and right through to the changeover of providers to yourselves. He has been professional, knowledgeable and helpful and nothing has been too much trouble to ensure a smooth changeover was achieved with all of our staff. He is a very pleasant, approachable and personable guy and I wouldn’t hesitate to recommend him and Pescado to other businesses – we are very happy with the service - thank you!”
”Could I just say that my organisation has been with Pescado for well over 4 years now and I continue to be impressed with Liam’s dedication and support for our company. I rarely send email like this (always too busy!) but feel it’s appropriate that I commend his commitment to helping our small not-for-profit organisation to get the best deals and support”
”Dealing with Jamie was a breath of fresh air…. I wanted a simple solution in place and very clearly explained what our business required including visibility of dials, call time and call recording. Jamie came back very quickly with a solution that matched what we needed. He sent the information I asked for and then called us to run through the details after a short period of time that allowed us to digest the information. Jamie walked us through the whole sales process clearly ensuring all our needs were met. We initially wanted a new phone system in place for when we move in to our new offices in August but due to the smoothness of the process we ended our previous contract with immediate effect and bought forward the plans with Pescado installing in our current office. Jamie has been instrumental in helping us arrange time with the Pescado engineers to ensure our new office will be kitted out for when we make the move. Jamie has also gone above and beyond his call of duty in helping us with a minor issue in which the call monitoring was not reflecting the dials actually made. He worked with us personally rather than reflecting us to your support team. Jamie has not only been extremely helpful but also he is very friendly. Jamie is a true asset to your business. I would not hesitate at any point to recommend Jamie to anyone that I come across who are looking at changing phone providers”
”We’ve worked closely with Pescado for a number of years. They offer a fantastic level of service and are always incredibly helpful, efficient and very professional. It’s a pleasure to work with Pescado. Flowtechnology UK would highly recommend them to anyone looking for a reliable telecoms provider.”
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