Based in the city centre since 2001, Changing Home is Chester’s premier estate agent. The team at Changing Home understands that buying, selling, letting and renting property is a serious business that’s sometimes stressful or even life-cha. Over the last decade they have delivered consistently excellent levels of service to their clients, buyers and tenants. The high levels of repeat business from clients is testament to the quality of the service they provide.
Delivering first class support
Mobile, One Net, Connectivity, IT Services
Technology is a key driver for continued growth of the business. Changing Home understands the competitive value of early adoption and up-to-date digital solutions and has recently invested in an integrated communications solutions platform and a new website. This means Changing Home clients, potential buyers and tenants get a superior service, with accurate and current information always immediately available.
Changing Home needed a local supplier they could entrust with their IT systems as their business grew and their client base expanded. They needed to work with a company that would get to know their business and recommend solutions that allow for further growth, while making the most of existing infrastructure and tools.
Changing Home operates severn days a week, often well into the evening. The firm needs their IT and telecoms to operate effectively 24/7. Their previous IT and telephony solution relied on multiple suppliers, all with different SLAs and support hours. Changing Home really needed a streamlined solutions with a single point of contact that would allow them to focus on what they do best – giving a great estate agency service to their clients.
Over ten years ago, Dave Powell, Pescado’s IT Director, was working in Chester and popped into Changing Homes to find out if they had any IT support requirements. A friendly chat over a cup of tea marked the start of a loyal relationship that’s endured ever since. Dave and the Pescado IT team provide Changing Home with managed IT support services, giving expert help, troubleshooting and strategic guidance, alongside vital system updates, backups, effective security systems and processes to support and protect the business.
As the relationship developed, it became clear that Changing Home would benefit from integrating mobiles and landlines. Pescado recommended Vodafone One Net Business – a secure, cloud-based phone system that connects and consolidates Changing Home’s fixed lines and mobiles. Now, customers can speak to a staff member wherever they are, using one contact telephone number. Vodafone One Net Business also ensures calls can be redirected, so the team never misses a call and customers always receive a prompt and consistent response.
“Working with Pescado allows us to focus on our customers, because we have the confidence that no matter when or how they contact us, whether via email, mobile or landline, they get the assistance they need. We have been delighted with the level of service and commitment given to us by the Pescado team since the company started managing our IT requirements. We were badly in need of an IT support company in Chester who could quickly understand our problems and ongoing issues. The response we got from the outset has been excellent and the level of support going forward has been first class”
Jeremy Jordan | Changing Home
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