Greater productivity with Cloud Phone Systems

Greater productivity with Cloud Phone Systems

How using a Cloud Based Phone System can help you save time and money by becoming more productive as a business.

Businesses are trying to take advantage of a wide range of tools to improve employee to customer communications, creating workforces that have never been better connected.

But the average employee now switches between 35 business critical apps more than 1,100 times a day[1].

Just stop, for a moment, and consider how many apps you have open – right now – and how quickly you’ll move from this one to the next.

Add-in multiple phone numbers (your mobile, direct line, switchboard/reception), email inboxes and social media and it’s not hard to see how important calls and messages can be missed.

And if you’re business isn’t responsive then it’s productivity that suffers.

Rest assured, you’re not alone – it’s estimated that UK businesses lose over £30 billion every single year due to missed calls alone[2].

The question is, can you afford to maintain a comms infrastructure that has such a negative effect on your revenue, not to mention the impact on customer satisfaction?

Swap struggle for simple

Cloud phone systems make contact easier and faster between employees and customers, anywhere, anytime, because they allow you to assign just one phone number and one inbox to every colleague.

Wherever they are, your people can’t miss a call or email and can respond immediately.

And cloud solutions that integrate with other collaboration platforms, such as Microsoft Team, deliver a truly unified communications experience. Something 93% of businesses that invested in unified communications recognised as a benefit seeing an increase in productivity and motivational gains[3].

The leading cloud phone solutions not only reduce the physical infrastructure you have to manage, but they’re also easy and fast to deploy, simple to manage and support plus less of a pressure on IT resources and budgets.

In fact, businesses adopting Unified Communication solutions save 50% in network costs compared to legacy phone systems[4].

For a quick comparison between legacy and cloud phone systems, see our infographic: Is your phone system holding you down or helping you hit great heights?

The questions to ask before choosing a cloud phone solution

Before you invest in a cloud phone solution, make sure you choose one that’s designed to make your communications better for everyone. You need to know:

  • Does it provide a single phone number and inbox for every employee, so that calls can be transferred to them whether they’re in the office, at home, or out and about?
  • Will users have full control over how they want to be reached (office, home or mobile phone) at the push of a button?
  • Will you be able to transfer calls between people and devices with a single swipe of your finger?
  • Does it provide presence awareness, to show colleagues’ availability?
  • Does it have an intuitive UI and simple communication features?
  • Does it provide tools for prioritising important calls and sending less important calls to voicemail?
  • Can end-user training be provided?
  • Will it reduce the physical infrastructure you have to manage?
  • Does it offer plug-and-play deployment alongside your existing phone infrastructure?
  • Does it offer zero-touch hardware auto-provisioning?
  • Is it maintenance free?
  • Does it provide simple tools for adding and managing users?

 

[1] Pega (2018), Demystifying the desktop: What workforce intelligence reveals | Pega
[2] Aircall Blog. (2016), Missed Calls: How to Measure the Real Impact on Your Business
[3] Eastern Management Group (2019), Unified Communications Productivity Analysis: Small Businesses
[4] Eastern Management Group (2019), Unified Communications Productivity Analysis: Small Businesses

 

To check everything you should look for when choosing a cloud phone solution, please fill in the form below to download our helpful checklist.

And for individual advice on ensuring your cloud phone solution reduces complexity and increases productivity, call us on 033 000 22 000 or email enquires@pescado.co.uk

How to choose the cloud telephone system that’s right for you