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Using Microsoft Teams with Pescado

How to make your business collaboration more productive with Microsoft Teams

Why telecoms matter

Meeting the needs of today’s dispersed workforces and improving team collaboration, 500,000 businesses around the world are now using Microsoft Teams. And it’s working. Companies that promote collaborative working are 5 times as likely to be high performing.[1]

That’s great, but it could be better. While Microsoft Teams offers great functionality across unified communication features such as presence, instant messaging and video calling, telephone isn’t at its core. Microsoft Phone System does offer some call functionality, but it doesn’t provide enterprise-quality voice or the features that go with it, such as call queuing, IVR or device level features. To unlock the true value of Microsoft Teams, you need a telecom solution to run alongside it.

Compare Microsoft Phone System with Pescado’s Nvoice for Microsoft Teams: Pescado Nvoice and Microsoft Teams comparison table

How to make Microsoft Teams even more powerful

To truly maximise the value of Microsoft Teams, you need to create a single unified communication experience that incorporates telephones. By using Microsoft’s direct routing solution to enable PSTN services from within Microsoft Teams, you achieve a true enterprise voice solution. You gain a host of intelligent telephone features all within the familiar Microsoft Teams environment, accessible from any location and any device. That means even better collaboration and even more productivity.

Why wouldn’t you want to extract significantly more value from Microsoft Teams – creating a completely unified communications solution, regardless of time, location or device – when it can be done simply and cost effectively?

Enabling Microsoft Teams for maximised productivity

With a unified solution, you’re in a position to get the best out of your people, wherever they’re based and however they work. But this requires an understanding of your individual users and their different needs. One benefit of having a cloud telephone option is that you can choose to have a hybrid environment, where some users utilise Microsoft Teams and others utilise your cloud telephone solution, depending on their requirements and preferences.

Understand different worker types and what they need from their collaboration tools: Free your people to work better together. Pescado Nvoice for Microsoft Teams takes collaboration to new levels

Questions to ask before choosing a telephone integration solution

Before you invest in a solution to integrate enterprise telephone into Microsoft Teams, make sure you choose one that’s designed to get the most out of your investment. You need to be sure it equips you with:

A simple, satisfying user experience

    • Single, intuitive log-in and interface from any device independent of location
    • Full control over how and where you want to be reached (office, mobile or home)
    • Seamless call transfers and call forwarding for reduced disruption
    • Threaded, persistent contextual chat to keep you connected

 

Core features that promote effective working practices

    • Access to voicemail from any device so nothing is missed
    • Presence awareness showing colleagues’ availability
    • Video calling for improved collaboration and reduced travel
    • Device level do not disturb (DND) features to support focused time

 

Seamless integration with core functionality, people and applications

    • Seamless integration with 3rd party apps to further enhance productivity
    • Ability to share and co-author files with colleagues
    • Supporting an always-on omni channel customer experience

 

See how Nvoice for Microsoft Teams can be your single solution for better productivity: Nvoice for Microsoft Teams: Let your teams fly higher

For individual advice on getting the most from your Microsoft Teams collaboration, call us on 033 000 22 000 or email us at enquiries@pescado.co.uk