Cloud telephony remote working

Hybrid Working – The New Normal?

The way we work is changing. Organisations have adapted and transformed the way they operate, and more and more companies are now considering whether their staff really need to return to the office full time.

At the height of lockdown, around 20 million UK workers were home based, up from a pre-pandemic level of just 1.7 million. In a recent survey of close to a thousand company directors, 74% said, post pandemic, they would be maintaining the increased level of homeworking. The idea of ‘remote working’ has rapidly evolved into ‘hybrid working’, and it looks like it is here to stay. Simply put, hybrid is the principle of employees dividing their time between remote working from any location and working from a physical office environment.

This shift in thinking is recognising work as what we do, rather than where we go. There is now a greater choice in where, when, and how we work, depending on the job that we are doing, balanced with the needs of the organisation, colleagues and customers, and organisations implementing hybrid working are already seeing some significant benefits


Key Hybrid Working Benefits

Work life balance

During lockdown, many found their work life balance improved. The importance of mental and physical health was recognised as never before, as was the impact, both positive and negative, of how we work. Delivering on work objectives whilst also managing home and domestic responsibilities meant that for many, the century old idea of a 9-5, rigid work pattern was swept away. Hybrid working is a natural next step.


Without the distractions of office life, many workers are reporting that they are more productive at home. In recent surveys, 2 out of 3 respondents have reported feeling more productive when away from the office.

Increased Recruitment Pool

Many companies are now starting to put strategies for growth into place and are exploring new approaches to recruitment. Organisations can now look to recruit candidates from outside their local area, accessing a much bigger talent pool.

Cost effectiveness

Along with more staff working all or part of the week from home comes the opportunity to reduce expenditure on office rentals, and the costs that go with it. A recent Gartner survey revealed 13% of respondents had already made cost reductions in real estate expenses.

Essential technology to support hybrid working 

Setting people up to work from home at the start of the pandemic was a huge undertaking for many companies, however it was initially thought of as a short-term solution.

In reality, to be truly successful in the long term, a hybrid workforce needs to be equipped with new tools, that allow effective communication and collaboration. As Sir Patrick Vallance, the Government Chief Scientific Advisor, recently stated, ‘Technology is the key to productivity’.

Pescado offer two essential platforms to equip your hybrid workers: Pescado Ola Nhanced, an enterprise level communications system; and Nvoice for Microsoft Teams, offering seamless telephony integration with Microsoft Teams.

Both platforms allow for the use of any device, anywhere and at any time, supporting remote and hybrid workers to achieve greater collaboration, productivity, and cost-savings.

Ola Nhanced has been designed to enhance the digital workspace through integration with unified communications capabilities, while with Nvoice for Microsoft teams, your people get all the telephony features they need within a familiar Microsoft environment.

To find out how Pescado can help you create a hybrid workforce that is efficient productive and cost-effective, get in touch today on 033 000 22 021