What is IP Voice (VoIP) and how can your business benefit?

There has been an evolution in telephone services over the last 10 years, the systems and solutions available are now much more robust, flexible, cost effective and easy to control.  These solutions give businesses like yours the tools needed to grow.

There are lots of names for these services like:

  • Next Generation Voice
  • Voice over Internet Protocol (VoIP)
  • SIP Trunking
  • Hosted Voice

What are the benefits of VoIP?

Traditionally business have had both a phone landline for making calls and an internet connection for things like email and web browsing. Now many UK organisations have advanced to Next Generation Voice platforms, these are Voice over Internet Protocol (VoIP) services that allow your employees to make calls using handsets or softphones over your existing internet connection with voice service prioritised to ensure great call quality.

For most businesses the use of Next Generation Voice platforms therefore eliminates the need for a phone line and its costs and still allows the business to keep their existing phone numbers. And most importantly your voice services are now managed in the cloud leading to greater control and flexibility than ever before.

For example, with Hosted Voice your phone numbers can be easily managed for your entire business, you can set up business continuity services so that calls can be automatically rerouted through to other offices or mobile phones should you have a disaster at one of your sites.

With your voice services in the cloud your phone numbers can also become geographically independent allowing you to use UK or International codes to expand your businesses footprint whilst retaining a local feel for your customers. And of course everything is much quicker, there is no need to install new hardware to support additional phone lines so you can set up new phone services in hours not weeks.

By 2025 BT is switching off the traditional ISDN network that you use today and all digital telephone systems will be VoIP based, this isn’t just Next Generation Voice this is available now.  All you need is an Internet Connection to your business that can provide Quality of Service (QoS) for IP calls enabling you to benefit from:

  • Ongoing cost savings on your line rentals and calls
  • Great quality phone calls no matter where your employees are
  • Disaster recovery as standard
  • More flexibility to manage and re-allocate your business numbers
  • Greater agility, allowing you to quickly scale your voice services to meet demand

To find out more about how your business could benefit from IP voice services contact Pescado today.