From the mundane to the mind bogglingly complex, our IT support staff are a great bunch of knowledgeable individuals who love to solve your problems no matter how big or small. We understand that IT glitches can really put a spanner in the works and we’re here to make sure any issues are resolved as quickly and efficiently as possible, leaving your staff to get on with their work with minimal disruption.
Our engineers use helpdesk systems that log your IT tickets and allocate engineers with the correct skills quickly so remedial work starts straight away. Our “Connectwise” system gives you full visibility of progress and ensures we meet our service level agreement, so you get the great service we promise.
Take control of your IT
Speak to one of our experts and see how we can help your business grow.
Call us today
033 000 22 000
or
Remote monitoring
Using the best in remote monitoring IT technology, we are offer an incredible business IT support service not only in our local area of Chester, Cheshire, North Wales and Merseyside, but to clients throughout the whole of the UK including Manchester. Our remote monitoring software constantly monitors your systems. When issues are flagged we can apply patches and fixes to a problem remotely, in some cases before you’re even aware of it!
We invest continually to ensure that the networks we look after are up to date, secure, virus free and running as fast as possible. It makes sense for us to provide the best kit and solutions, because it reduces the need for support and intervention.
Remote support for our customers is achieved using our secure, bespoke software. This enables us to easily connect into a machine and help out whenever needed.
Technology support with a human touch
We offer a range of IT support services to suit your requirements.
ONE-OFF SUPPORT
Even if you don’t have a service agreement with us, we’ll come to the rescue if you’ve got a problem you can’t fix.
MANAGED SUPPORT
We’ll provide your IT support on an ongoing basis – this can be remote or on-site depending on what best suits your needs.
Liam Buckley
Pescado IT Support Manager
“My focus is on ensuring customers get the best service possible in a timely manner. The nature of support is that every day is different. I’m lucky to have a great team who approach all challenges with good humour and expertise, as long as they have a regular supply of coffee!”
Our consultants are standing by to discuss your needs.
Call us on 033 000 22 000 or make an enquiry.
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