From the mundane to the mind bogglingly complex, our IT support staff are a great bunch of knowledgeable individuals who love to solve your problems no matter how big or small. We understand that IT glitches can really put a spanner in the works and we’re here to make sure any issues are resolved as quickly and efficiently as possible, leaving your staff to get on with their work with minimal disruption.

Our engineers use helpdesk systems that log your IT tickets and allocate engineers with the correct skills quickly so remedial work starts straight away. Our “Connectwise” system gives you full visibility of progress and ensures we meet our service level agreement, so you get the great service we promise.

Remote Monitoring

Using the best in remote monitoring IT technology, we are offer an incredible business IT support service not only in our local area of Chester, Cheshire, North Wales and Merseyside, but to clients throughout the whole of the UK including Manchester. Our remote monitoring software constantly monitors your systems. When issues are flagged we can apply patches and fixes to a problem remotely, in some cases before you’re even aware of it!

We invest continually to ensure that the networks we look after are up to date, secure, virus free and running as fast as possible. It makes sense for us to provide the best kit and solutions, because it reduces the need for support and intervention.

Remote support for our customers is achieved using our secure, bespoke software. This enables us to easily connect into a machine and help out whenever needed.

We also offer IT support for small businesses across the UK. If you own a small business, Pescado are here to give managed, remote and one-off IT support.