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Where can I find a copy of Pescado’s SLAs?

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Our Service Level Agreement demonstrates our commitment to client support and outlines our resolution times. We constantly monitor our performance against our SLA to make sure we are continuing to meet the needs of our clients. We’re proud of our performance. 98.3% of mobile and telephony cases are resolved within our SLA and 99.6% of technical tickets raised are resolved within SLA.

Pescado’s full SLAs can be downloaded below.

SLA PDF Download

 

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