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  • icons-white Next Steps
  • icons-white Managed Support

You're in good hands.

Hi

Your order has been received; we are delighted Pescado has been selected to provide your ongoing IT Support.

It’s important you now understand our process for onboarding you as a support customer. Please read this guide to understand how this will work, don’t worry if you have queries, we are here to help.

The Next Steps

We now have a few steps to ensure onboarding goes smoothly and we are in a great position to provide you exceptional support

  1. You will be assigned a Project Manager, this person will now be your Point of Contact.
  2. A Handover Call will take place, this will involve the Pescado Consultant and ensure everyone is clear on timescales and what will be covered.
  3. A Customer Site Onboarding Visit will be Scheduled and you will be informed who and when we will attend.
  4. The visit will take place where Pescado will:

    a. Assess all the machines, servers and infrastructure in the business ensuring that we have all the details we will require.
    b. Our Fault Management software will be installed on all machines so they can report to our monitoring servers
  5. A sign off report will be completed with a summary of what Pescado will cover.
  6. A date will be agreed when Support will start.
  7. Pescado will start providing IT support and you will have all the details you need for support and logging tickets.

What it means to be supported by Pescado

All machines supported by Pescado have our Datto RMM Software installed, making proactive support child’s play, we will know all the problems before you do.

We use Autotask IT Management software that allows us to track and monitor all customers, this ensures in review periods we can provide any information you require.

Pescado - Click to login with Token

How to log a ticket

Visit: https://Pescado.deskdirector.com

Login options:
1. Enter your email and receive a token to login
2. Sign up with your Office 365 Account credentials

Once you login, you can see all your tickets and a timeline for each ticket.

Alternatively you can contact the helpdesk via:

033 000 22 000
helpdesk@pescado.co.uk

Please Note, unless your contract specifies otherwise, the Pescado IT Helpdesk operates between 8am and 5:30pm Monday to Friday

Thank You

Thank you for placing business with Pescado. It maybe one mobile, a phone system, IT support agreement.... it really doesn't matter, our ethos is the same. We want to serve you brilliantly, offer great advice and of course great value. We don't shy away from feedback so please let us know if we can help you or improve further please contact myself and the senior management team at TheBigFish@pescado.co.uk

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