Your order has been received; we are delighted Pescado has been selected to provide your ongoing IT Support.
It’s important you now understand our process for onboarding you as a support customer. Please read this guide to understand how this will work, don’t worry if you have queries, we are here to help.
We now have a few steps to ensure onboarding goes smoothly and we are in a great position to provide you exceptional support
All machines supported by Pescado have our Datto RMM Software installed, making proactive support child’s play, we will know all the problems before you do.
We use Autotask IT Management software that allows us to track and monitor all customers, this ensures in review periods we can provide any information you require.
1. Enter your email and receive a token to login
2. Sign up with your Office 365 Account credentials
Once you login, you can see all your tickets and a timeline for each ticket.
Alternatively you can contact the helpdesk via:
033 000 22 000
Please Note, unless your contract specifies otherwise, the Pescado IT Helpdesk operates between 8am and 5:30pm Monday to Friday
Thank you for placing business with Pescado. It maybe one mobile, a phone system, IT support agreement.... it really doesn't matter, our ethos is the same. We want to serve you brilliantly, offer great advice and of course great value. We don't shy away from feedback so please let us know if we can help you or improve further please contact myself and the senior management team at TheBigFish@pescado.co.ukView Portal