Ola Nhanced, the cloud telephone system powered by NFON, is extended with Ncontactcentre, a complete contact centre with a variety of innovative functions that enables digital, effective and transparent multichannel communication processes via your web browser. This integrated, proven telephone solution offers maximum flexibility and futureproofing without the need to invest in hardware and inconvenient software installation.
Forget troublesome onsite hardware and software. Setup is quick and easy, your phones will be ringing in no time.
Processes are consolidated into one platform, efficient agent workflows and satisfied customers.
You can upscale and downscale your resources with a few clicks. Why pay for more than you need?
ACD for inbound and outbound operations. Definable rules, multi-channel communication, easy integration of other systems.
IVR with Text To Speech and Automatic Speech Recognition, includes conferencing and DTMF.
Multi-layered standard call flow, easy design and optimisation of individual call flows.
Preview dialling, click-to-dial, auto-dial, customisable call time, dial-up attempts and duration.
Recording and playback, evaluate team performance, service quality, customer satisfaction and more.
Customisable logs, statistics and agent reports, with further metrics available by subscription.
Need affordable pricing?
Our cloud service offers you a professional solution at reasonable costs. Great for you and us.
Need fast and flexible?
We take less than two weeks to create your Ncontactcentre solution, with flexibility to up and downscale.
Need easy integration?
The Ncontactcentre API connects your CRM, ERP and other systems to provide relevant information for your agents.
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