Comprehensive functionality
at your fingertips

Ola Nhanced, the cloud telephone system powered by NFON, is extended with Ncontactcentre, a complete contact centre with a variety of innovative functions that enables digital, effective and transparent multichannel communication processes via your web browser. This integrated, proven telephone solution offers maximum flexibility and futureproofing without the need to invest in hardware and inconvenient software installation.

 

  • Web-based, multi-channel contact centre with WhatsApp, email and more
  • ACD, IVR, Dialler, CTI, recording / reporting
  • CRM connector via RESTful web services, ticketing and BSS system integration
Future Proof contact centre product overview

Discover the benefits

Contact Centre Simple Set up

Simple set up

Forget troublesome onsite hardware and software. Setup is quick and easy, your phones will be ringing in no time.

Contact Centre Fast Integration

Fast integration

Processes are consolidated into one platform, efficient agent workflows and satisfied customers.

Contact Centre Manage Resource

Manage resources

You can upscale and downscale your resources with a few clicks. Why pay for more than you need?

Ncontactcentre at a glance

Simple integration

 

ACD for inbound and outbound operations. Definable rules, multi-channel communication, easy integration of other systems.

Easily adaptable

 

IVR with Text To Speech and Automatic Speech Recognition, includes conferencing and DTMF.

Just drag and drop

 

Multi-layered standard call flow, easy design and optimisation of individual call flows.

Dialler

 

Preview dialling, click-to-dial, auto-dial, customisable call time, dial-up attempts and duration.

Your call is important

 

Recording and playback, evaluate team performance, service quality, customer satisfaction and more.

Reporting options

 

Customisable logs, statistics and agent reports, with further metrics available by subscription.

Why you need Ncontactcentre

Need affordable pricing?

 

Our cloud service offers you a professional solution at reasonable costs. Great for you and us.

 

Need fast and flexible?

 

We take less than two weeks to create your Ncontactcentre solution, with flexibility to up and downscale.

 

Need easy integration?

 

The Ncontactcentre API connects your CRM, ERP and other systems to provide relevant information for your agents.

Free your teams to work better together

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