We have submitted your agreement to the network, if you are porting, the date will have been set and cannot be changed.
Once your 1st bill has been produced by , the email address on the contract will receive an email detailing your username and password for the online bill manager (OBM).
All networks charge in advance for monthly line rentals. The first bill date is pre determined by your network at the point of connection. Your first bill will show pro-rata line rental charges.
Pro-rata – the period from the date that you connected to the network until the date the network produces your first bill. And then the next months line rental charge in advance for the entire following month.
If your agreement involves a line rental credit please note that line rental credits are not pro-rata but are spread equally across your contractual term unless agreed otherwise.
The process for transferring your numbers from one phone to another varies according to the make and model of your phone. The most effective way to do this is by downloading the PC software that comes with the phone and follow the instructions.
Please contact customer support on 033 000 22 000 and we will talk you through it.
To ensure your account is looked after to the standards you expect, all Pescado customers have the benefit of a dedicated Account Manager to plan reviews and ensure your business gets the most from its service. Account Managers and customers are backed up by our Customer Support Team so you can always get hold of someone.
Your Account Manager will be in touch over the first few days to welcome you to the business and plan your formal account reviews.
Tel: 033 000 22 000, selection option 1, then option 1 again
Please quote your account number on all correspondence, your unique account number is
Thank you for placing business with Pescado. It maybe one mobile, a phone system or an IT support agreement.... it really doesn't matter, our ethos is the same. We want to serve you brilliantly, offer great advice and of course great value. We don’t shy away from feedback so please let us know if we can help you or if we can further improve. Please contact myself and the senior management team at TheBigFish@pescado.co.ukView Portal